Hi there, we’re VitaBloom
We’re a small team passionate about plant-based wellness and skincare. This policy explains what information we collect when you visit our shop, place an order, or sign up for our newsletter — and how we use it to make your experience bloom. No legal maze, just transparency.
What we collect
Personal information you give us directly:
- When you order: name, email, shipping address, phone number, and payment info (credit card or PayPal – processed securely, we never store full card numbers).
- When you create an account: email, password (hashed, of course), order history.
- When you sign up for newsletters or plant tips: email address and your preference (vegan skincare, wellness, etc.).
- When you contact support: any info you share with us (like order number or skin concerns).
Non-personal info collected automatically:
- Browser type, device type, IP address, and how you interact with our site (pages viewed, items added to cart).
- We use this to improve our store and make sure it runs smoothly.
How we use your information
Only in ways you’d expect from a friendly shop:
- ✔️ To process and ship your orders — and send you order updates (like “your serum is on the way!”).
- ✔️ To answer your questions and help with returns or exchanges.
- ✔️ To send you offers and plant-based inspiration – only if you’ve subscribed (you can unsubscribe anytime).
- ✔️ To improve our website, e.g., see which products are popular so we can stock more of what you love.
- ✔️ To prevent fraud and keep your account secure.
When we share (very rarely)
We never sell your personal information. We only share with trusted partners who help us run VitaBloom, and they must protect your data just like we do:
- Payment processors (Stripe, PayPal) – they handle your payment securely.
- Shipping carriers (USPS, DHL, etc.) – to deliver your package, we share your name and address.
- Email service (like Mailchimp) – to send newsletters if you opted in.
- Analytics & site performance (Google Analytics, Shopify) – anonymized data helps us understand how visitors use the store.
If required by law (e.g., legal subpoena), we may share info – but we’ll always try to notify you first if possible.
🍪 Cookies & tiny helpers
We use cookies to remember your cart items, save your preferences, and understand which pages you visit. This helps us make VitaBloom feel more personal and faster.
- Essential cookies: keep you logged in and cart working.
- Analytics cookies: show us what’s popular (like which face oil is trending).
- Marketing cookies: help us show relevant ads (only if you accept).
You can turn off cookies in your browser settings, but some parts of the site might not work perfectly (like the cart).
How we protect your data
We use industry-standard security (SSL encryption, secure servers, regular checkups) to keep your information safe. Payment data is encrypted directly by our payment partners — we never see your full credit card number. While no online service is 100% hack‑proof, we work hard to safeguard your trust.
Your rights, your control
You’re always in the driver’s seat. You can:
- 📋 Request a copy of the personal data we hold.
- ✏️ Correct any wrong info (like a typo in your address).
- 🗑️ Ask us to delete your account or data (we’ll do it, unless we need to keep it for legal reasons, like tax records).
- 📧 Opt out of marketing emails — every email has an unsubscribe link.
Just email us at privacy@vitabloom.com and we’ll help within 30 days.
How long we keep info
We keep your order details as long as needed for our records (usually 7 years for tax/accounting reasons). After that, we delete or anonymize it. If you’re just a newsletter subscriber, we keep your email until you unsubscribe — then we remove you within a few days.
Children’s privacy (under 13)
VitaBloom is not intended for kids under 13. We don’t knowingly collect information from children. If you believe a child has shared data with us, please contact us and we’ll delete it immediately.
When this policy changes
If we update this policy (for example, to follow new laws or improve transparency), we’ll post the new version here and update the "last modified" date. If changes are significant, we may also email you — because we like you.
Last modified: March 2025
Say hello, ask away
Questions about your privacy? Want to exercise your rights? We’re here for you: